Shipping

We roast freshly every week. It might be that your product is out of order the moment you order it and will be roasted in the next roasting cycle with the upcoming few days.

Pick-Up

In the ordering process you will get the option to choose „Pick-Up“.
The option is available for our Café at Brauerstrasse as well as our Take-Away miró Passage Bahnhofstrasse or Passage Sihlquai – both at Zurich Mainstation.
No shipping fees will be charged for “Pick-Ups”. Pick-Up orders are usually ready with 1 business day – please wait
for the confirmation e-Mail before stepping by.

Costs & Delivery within Switzerland

Within Switzerland we will always send B-Mail (Economy). Our shipping partner is Planzer.
Prices:

CHF 8.30 for shippings up to 2kg
CHF 10.30 up to 5kg
CHF 10.80 up to 10kg
CHF 16.80 up to 20kg
CHF 22.80 up to 30kg

Orders from CHF 100 shipping are free of charge.

Costs & Delivery International

International orders are carried out by a third party partner of Planzer.
We are currently setting up the system, until then, please reach out to orders@mirocoffee.co for any orders out of Switzerland.

Timing & Tracking
Your orders will be sent within two days upon order with Planzer.
Orders within Switzerland take approximately 2 days for being delivered. Our insurance covers loss of orders upon CHF 250 of value.

Weekends
Our logistics are closed over the weekend. Orders arriving between Friday and Sunday will be processed Monday earliest.

Returns and damages
In case your order is damaged, please send us a short e-Mail to order@mirocoffee.co explaining the damage including a picture ideally.
Returns are only accepted if delivered with a defect. Returns are at the expense of the customer or can be returned in one of our locations