FAQ miró Subscription

Questions about the miró subscription and how it all works? Find the answers here.

About the Subscription and our Coffees

What days do you send out the miró subscription?
We produce and dispatch subscription orders weekly. All orders are sent out via standard Swiss post shipping.
Depending on where you live, your delivery will take one to three days to arrive.

Can I choose my coffee?
We have special coffees in place for the Espresso and the Filter subscription. We will change the subscription beans every three to six months — depending on new coffees and availability. You can see our current coffee choice on the subscription product pages for Espresso and Filter.

What if I don’t like the coffee I get?
Let us know via e-mail to order@mirocoffee.co — we’re happy to help you with the recipe for your personal brewing type.

I want to change the amount of coffee delivered to me. Is this possible?
Our packaging is specially produced for the dispatch of 330g of coffee. Less than 330g per dispatch is not possible.

If you need more coffee, you have two options:
a) Increase the frequency
b) Have 2 subscriptions running

Don’t forget: All changes to your subscription need to be made before we charge your card (Thursday before the next dispatch). If you miss this deadline, the changes will only then apply to the following delivery.

I live outside of Switzerland but would like to sign up for a subscription. Can I do that?
We’re afraid not. For the moment, the miró coffee subscription is available for Swiss residents only.

I don’t have a grinder. Can you pre-grind my beans?
For the time being we can only ship whole beans within the miró subscription.

I drink filter and espresso. Which subscription is right for me?
We recommend you to book two subscriptions — one for filter and one for espresso. Depending on your taste and the current subscription coffees, you can also swap the espresso or filter option for the other. Go wild.

What if I get a wrong or damaged delivery? 
If something is not right, please take a picture and drop us a note at order@mirocoffee.co — we’ll find a solution.

Gifting a Subscription

I’m getting someone a miró coffee subscription as a gift. Do you have something I can give them on the day?
We sure do. Just choose the Gift Subscription Espresso or Gift Subscription Filter and we’ll send you a voucher to hand to your loved one.

Btw: How about adding a bag of coffee beans to gift it together?

I have been gifted a subscription. How can I make changes?
Due to the nature of how our gift subscription works, you will need to get in touch with us directly to make any changes to your subscription. Please write us an e-mail to order@mirocoffee.co and let us know our needs. We will help you out.

Changes and Pausing

What changes am I able to make to my subscription once I’m subscribed?
If you create a login when buying the subscription, you get access to your account where you will be able to make updates or changes:
a) Address changes
b) Pausing the subscription 
c) Resuming the subscription after pausing
d) Cancel your subscription at any time

Where can I do changes concerning my subscription?
Go to mirocoffee.co and click on the account icon next to the shopping cart on the top right. Once you’re logged in, choose «Manage subscriptions» – there you can cancel and pause your subscription — or resume it after pausing.

Where can I change my address?
Once logged in, click on your e-mail address next to «Welcome». 

How can I change or pause my subscription if I didn’t create a login when subscribing?
If you do not create a login upon registration, only we can carry out any changes in your subscription. At the moment, there is no option to create a login separately from your transaction. If you want to make any changes to your subscription, please write us an e-mail to order@mirocoffee.co. We will help you out.

I’m on vacation. Can I change the delivery date of my subscription for when I get back?
You can only pause your subscription until further notice. Make sure to «resume» your subscription as soon as you are back from vacation — in order to get fresh coffee delivered with the next dispatch again.

How do I change the frequency of my deliveries?
If you want to make any changes concerning the frequency of your subscription, please send us an e-mail to order@mirocoffee.co.

How do I cancel my subscription?
In that case, we appreciate any feedback. Drop us an e-mail at order@mirocoffee.co and let us know how we can improve our services.

To cancel, simply log in to your account, click on «Manage subscriptions», choose the respective subscription by clicking on it e.g. «Espresso subscription». Then click cancel. You will see a yellow menu bar with the confirmation of the cancellation date in your account. Though we hope you won’t 🙂

Cheers.